The Evaluating Quality of Care (eQC) project, which commenced in 2018, is a five-year project led by Dr Melinda Martin-Khan and Professor Len Gray. The Patient and Carer Advisory Board was established to partner with the eQC Project investigators and provide a lived experience perspective of people living with cognitive impairment and their carers who interact with hospital services.

The eQC Project has a goal to enhance the quality of care provided to patients with cognitive impairment who are admitted to hospitals. Many elderly patients face various health challenges, including cognitive problems like confusion and memory loss, which can hinder both their recovery from illnesses and to contribute to planning their own care. Research demonstrates that when cognitive impairment is overlooked or not taken into account when establishing and actioning a patient's care plan, their likelihood of experiencing negative health outcomes increases. Regrettably, hospitals often fail to adequately identify these cognitive issues and incorporate them effectively into treatment planning and communication with patients and care partners. In some instances, these issues may not even be assessed, with hospitals primarily focusing on addressing the immediate health concern that led to the admission. Consequently, this can result in complications and higher financial and health burdens for both the patient and their family.

eQC Project aims

  • Show how involving patients and the public in research can improve the quality of care for people with dementia in hospitals.
  • Explain how hospitals record and share information about a patient's cognitive abilities, and how healthcare professionals use this information to provide care.
  • Explore the care and support provided to people with dementia in hospitals after the adoption of the Comprehensive Care Standard by the Australian Commission on Safety and Quality in Healthcare.
  • Investigate how organizations introduce new digital systems and assess their effectiveness.
  • Provide information on how common occupational violence is in hospitals and the contributing factors.