Dr Annie Banbury
Research Fellow
Centre for Health Services Research
Researcher biography
Annie is an experienced researcher in digital health, with a background in both academia and industry. Her research primarily focuses on developing, implementing, and evaluating technology for older adults.
In her part-time role at the Centre for Online Health, Annie co-designs, supports implementation and evaluates the use of telehealth in complex care settings, particularly in aged care. Through large-scale telehealth evaluations, she has gained in-depth knowledge of the perspectives of multidisciplinary clinicians and consumers on the acceptability, feasibility, and effectiveness of telehealth across various settings. She is particularly interested in how practitioners can implement telehealth to enhance consumer access to health and social care, ultimately leading to better patient outcomes. Her research interest encompasses a wide range of professions, conditions, settings, and sectors, including allied health professionals, chronic diseases, oncology, dementia, aged care, addiction, and the disability sector.
Additionally, Annie serves as the Head of Research at Coviu, the telehealth platform that powers the government's Healthdirect Video Call. In this role, she leads a project to develop an AI-driven digital toolkit for wound care. This ambitious initiative involves research, product development, and the commercialisation of software as a medical device. Coviu also supports several telehealth implementation research projects in which Annie is actively involved.
With over 30 years of experience in healthcare, Annie has held diverse roles in both Australia and the UK, facilitating multidisciplinary and multi-sectoral collaborations. She is passionate about creating scalable technologies, interventions, and implementation strategies that cater to the needs of end-users, whether they are healthcare professionals or consumers. Annie is passionate about creating scalable technology, interventions, and implementation strategies that meet the needs of end-users, whether they are health professionals or consumers.
Journal Articles
Catapan, Soraia de Camargo, Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E, Caffery, Liam J., Smith, Anthony C. and Kelly, Jaimon (2025). Trust and confidence in telehealth-delivered services: a nation-wide cross-sectional study. Health Marketing Quarterly, 42 (1), 48-66. doi: 10.1080/07359683.2024.2422202
Banbury, Annie, Taylor, Monica, Reid, Natasha, Smith, Anthony, Paterson, David and Gray, Leonard (2024). Australian residential aged care facilities managers’ and nurses’ experiences in implementing telehealth and social connection during COVID-19. Asia Pacific Journal of Health Management, 19 (1) i2567. doi: 10.24083/apjhm.v19i1.2567
Banbury, Annie, Taylor, Monica L., Gray, Leonard C., Reid, Natasha and Smith, Anthony C. (2023). Sustaining and expanding telehealth activity: training requirements for Australian residential aged care front-line staff. PEC Innovation, 2 100109, 1-6. doi: 10.1016/j.pecinn.2022.100109
Haydon, Helen M., Major, Taylor, Kelly, Jaimon T., Catapan, Soraia de C., Caffery, Liam J., Smith, Anthony C., Gallegos-Rejas, Victor, Thomas, Emma E., Banbury, Annie and Snoswell, Centaine L. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Journal of Telemedicine and Telecare, 29 (10_suppl), 8S-15S. doi: 10.1177/1357633X231202279
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare, 29 (10_suppl), 24S-29S. doi: 10.1177/1357633X231197945
Haydon, Helen M., Snoswell, Centaine L, Jones, Cindy, Carey, Melissa, Taylor, Melissa, Horstmanshof, Louise, Hicks, Richard, Lotfaliany, Mojtaba and Banbury, Annie (2023). Digital health literacy to enhance workforce skills and clinical effectiveness: a response to 'Digital health literacy: helpful today, dependency tomorrow? Contingency planning in a digital age'. Australasian Journal on Ageing, 42 (4), 803-804. doi: 10.1111/ajag.13257
Banbury, Annie, Taylor, Monica, Caffery, Liam, Der Vartanian, Carolyn, Haydon, Helen, Mendis, Roshni, Ng, Kawai and Smith, Anthony (2023). Consumers' experiences, preferences, and perceptions of effectiveness in using telehealth for cancer care in Australia. Asia - Pacific Journal of Clinical Oncology, 19 (6), 752-761. doi: 10.1111/ajco.14002
Thomas, Emma E., Kelly, Jaimon T., Taylor, Monica L., Mendis, Roshni, Banbury, Annie, Haydon, Helen, Catto, Janessa, Der Vartanian, Carolyn, Smith, Anthony C. and Caffery, Liam J. (2023). Telehealth adoption in cancer clinical trials: an Australian perspective. Asia - Pacific Journal of Clinical Oncology, 19 (4), 549-558. doi: 10.1111/ajco.13899
Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma E. and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Journal of Telemedicine and Telecare, 28 (10), 733-739. doi: 10.1177/1357633x221123409
Haydon, Helen M., Lotfaliany, Mojtaba, Jones, Cindy, Chelberg, Georgina R., Horstmanshof, Louise, Taylor, Melissa, Carey, Melissa, Snoswell, Centaine L., Hicks, Richard and Banbury, Annie (2022). Health literacy, dementia knowledge and perceived utility of digital health modalities among future health professionals. Australasian Journal on Ageing, 42 (2), 392-400. doi: 10.1111/ajag.13149
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Banbury, Annie and Smith, Anthony C. (2022). Implications of increased telehealth use on organisations providing mental health services during COVID-19. Australian Health Review, 46 (3), 381-382. doi: 10.1071/ah22088
Banbury, Annie, Pedell, Sonja, Parkinson, Lynne and Byrne, Louise (2021). Using the Double Diamond model to co-design a dementia caregivers telehealth peer support program. Journal of Telemedicine and Telecare, 27 (10), 667-673. doi: 10.1177/1357633x211048980
Thomas, Emma E., Taylor, Monica L., Banbury, Annie, Snoswell, Centaine L., Haydon, Helen M., Gallegos Rejas, Victor M., Smith, Anthony C. and Caffery, Liam J. (2021). Factors influencing the effectiveness of remote patient monitoring interventions: a realist review. BMJ Open, 11 (8) e051844, 1-9. doi: 10.1136/bmjopen-2021-051844
Banbury, Annie, Smith, Anthony C., Mehrotra, Ateev, Page, Matthew and Caffery, Liam J. (2021). A comparison study between metropolitan and rural hospital-based telehealth activity to inform adoption and expansion. Journal of Telemedicine and Telecare, 29 (7), 1357633X2199820-551. doi: 10.1177/1357633x21998201
Thomas, Emma E, Haydon, Helen M, Mehrotra, Ateev, Caffery, Liam J, Snoswell, Centaine L, Banbury, Annie and Smith, Anthony C (2020). Building on the momentum: sustaining telehealth beyond COVID-19. Journal of Telemedicine and Telecare, 28 (4), 1357633X20960638-308. doi: 10.1177/1357633x20960638
Parkinson, Lynne, Banbury, Annie, Hillman, Wendy and Lee, Julie (2019). What are older people and their families looking for in an aged care services provider?. Australasian Journal on Ageing, 39 (3) ajag.12738, 244-253. doi: 10.1111/ajag.12738
Banbury, Annie, Nancarrow, Susan, Dart, Jared, Gray, Len, Dodson, Sarity, Osborne, Richard and Parkinson, Lynne (2019). Adding value to remote monitoring: co-design of a health literacy intervention for older people with chronic disease delivered by telehealth - The telehealth literacy project. Patient Education and Counseling, 103 (3), 597-606. doi: 10.1016/j.pec.2019.10.005
Banbury, Annie, Parkinson, Lynne, Gordon, Steven and Wood, Denise (2019). Implementing a peer-support programme by group videoconferencing for isolated carers of people with dementia. Journal of Telemedicine and Telecare, 25 (9), 572-577. doi: 10.1177/1357633X19873793
Jameson, Sonja, Parkinson, Lynne and Banbury, Annie (2019). After the care journey: exploring the experiences of family carers of people living with dementia. Ageing and Society, 40 (11), 1-19. doi: 10.1017/s0144686x19000667
Banbury, Annie, Nancarrow, Susan, Dart, Jared, Gray, Leonard and Parkinson, Lynne (2018). Telehealth Interventions Delivering Home-based Support Group Videoconferencing: Systematic Review. Journal of Medical Internet Research, 20 (2) e25, 1-17. doi: 10.2196/jmir.8090
Banbury, Annie, Chamberlain, Daniel, Nancarrow, Susan, Dart, Jared, Gray, Len and Parkinson, Lynne (2017). Can videoconferencing affect older people’s engagement and perception of their social support in long-term conditions management: a social network analysis from the Telehealth Literacy Project. Health and Social Care in the Community, 25 (3), 938-950. doi: 10.1111/hsc.12382
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Dart, Jared, Gray, Leonard C. and Buckley, Jennene (2016). Delivering patient education by group videoconferencing into the home: lessons learnt from the Telehealth Literacy Project. Journal of Telemedicine and Telecare, 22 (8), 483-488. doi: 10.1177/1357633X16674359
Nancarrow, Susan, Banbury, Annie and Buckley, Jennene (2016). Evaluation of a National Broadband Network-enabled Telehealth trial for older people with chronic disease. Australian Health Review, 40 (6), 641-648. doi: 10.1071/ah15201
Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie (2015). Value co-creation with stakeholders using action research as a meta-methodology in a funded research project. Project Management Journal, 46 (2), 36-46. doi: 10.1002/pmj.21483
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Dart, Jared, Gray, Len and Buckley, Jennene (2014). Multi-site videoconferencing for home-based education of older people with chronic conditions: the Telehealth Literacy Project. Journal of Telemedicine and Telecare, 20 (7), 353-359. doi: 10.1177/1357633X14552369
Banbury, Annie, Roots, Alison and Nancarrow, Susan (2014). Rapid review of applications of e-health and remote monitoring for rural residents. Australian Journal of Rural Health, 22 (5), 211-222. doi: 10.1111/ajr.12127
Cartwright, C., Montgomery, J., Rhee, J., Zwar, N. and Banbury, A. (2014). Medical practitioners' knowledge and self-reported practices of substitute decision making and implementation of advance care plans. Internal Medicine Journal, 44 (3), 234-239. doi: 10.1111/imj.12354
Banbury, A., Zask, A., Carter, S. M., van Beurden, E., Tokley, R., Passey, M. and Copeland, J. (2013). Smoking mull: a grounded theory model on the dynamics of combined tobacco and cannabis use among adult men. Health Promotion Journal of Australia, 24 (2), 143-150. doi: 10.1071/he13037
Conference Papers
Banbury, A., Mendis, R., Kelly, J., Thomas, E., Snoswell, C., Caffery, L., Haydon, H. and Smith, A. (2024). Developing and delivering telehealth training for staff at residential aged care homes in a Primary Health Network covering urban, regional and rural areas. Successes and Failures in Telehealth 24, Brisbane, QLD, Australia, 13 - 15 November 2024.
Gallegos-Rejas, Victor, Kelly, Jaimon, Snoswell, Centaine, Haydon, Helen, Banbury, Annie, Thomas, Emma, Major, Taylor, Caffery, Liam, Smith, Anthony and De Camargo Catapan, Soraia (2023). Does the digital divide impact acceptability and trust in telehealth? Results from a
national survey including people requiring interpreter services. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
Major, T., Haydon, H., De Camargo Catapan, S., Kelly, J. T., Caffery, L., Smith, A., Gallegos Rejas, V., Thomas, E., Banbury, A. and Snoswell, C. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Successes and Failures in Telehealth 2023, Adelaide, SA Australia, 27-29 November 2023.
Haydon H.M., Major, T., Kelly, J., Catapan, S.C., Caffery, L., Smith, A.C., Gallegos-Rejas, V., Thomas, E.E., Banbury, A. and Snoswell, C.L. (2023). Development and validation of the Research-based Acceptability Questionnaire (RAQ). 23rd Conference on Successes and Failures in Telehealth (SFT-23), Adelaide, SA Australia, 27 - 29 November 2023.
Banbury, Annie (2023). Consumer digital device access and digital literacy skills for cancer care during COVID-19: a mixed methods study. Successes and Failures 23, Adelaide, VIC, Australia, 27 - 29 November 2023.
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo-Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter service. 2023 Successes and Failures in Telehealth (SFT-23) Conference, Adelaide, SA Australia, 27-29 November 2023.
Banbury, Annie, Parkinson, Lynne, Gordon, Steven and Wood, Denise (2023). Implementing a peer support program by group videoconferencing for isolated dementia caregivers. Successes and Failures in Telehealth 21, Gold Coast, QLD, Australia, 21 - 23 October 2021.
Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Successes and Failures in Telehealth 22, Brisbane, QLD Australia, 9 - 11 November 2022.
Banbury, Annie (2022). Training needs for residential aged care facility staff to support and sustain telehealth use beyond COVID-19. Success and Failures in Telehealth 22, Brisbane, QLD, Australia, 9 - 11 November 2022.
Banbury, Annie (2022). Telephone versus video use for cancer care and management - clinician, administrator and consumer experiences during COVID-19. Successes and Failures in Telehealth 22, Brisbane, QLD, Australia, 9 - 11 November 2022.
Ng, Kawai, Vartanian, Carolyn Der, Austen, Melissa, Milch, Vivienne, Catto, Janessa, Paynter, Sophia, Biondi, Christine, Ryan, Regina, Banbury, Annie, Smith, Anthony C. and Boltong, Anna (2022). Supporting best practice telehealth in cancer care: findings from a national study of telehealth use by cancer services and consumers during the COVID-19 pandemic. COSA's 49th Annual Scientific Meeting, Brisbane, QLD Australia, 2–4 November 2022. Chichester, West Sussex United Kingdom: Wiley-Blackwell.
Banbury, Annie and Luscombe, Georgina (2022). WoundView: development of a comprehensive digital wound care toolkit for residential aged care. AIDH Digital Health Summit, Sydney, NSW, Australia, 17 -18 October 2022.
Banbury, Annie (2022). The opportunities of telehealth during and post-pandemic. 21st International Mental Health Conference, Gold Coast, QLD, Australia, 7 September 2022.
Banbury, Annie (2022). 7 ways telehealth is transforming care for people with disability. Occupational Therapy Exchange, Melbourne, VIC, Australia, 9 - 10 June 2022.
Banbury, Annie and Davis, Chris (2022). Telehealth home alcohol detox - making services more accessible and convenient. Australian and New Zealand Addiction Conference, Gold Coast, QLD, Australia, 9 May 2022.
Banbury, Annie and Size, Isabella (2022). A telehealth model of care for occupational and speech pathology services for pre-schools during COVID-19. Occupational Therapy Exchange, Melbourne, VIC Australia, 9 - 10 June 2022.
Banbury, Annie, Pedell, Sonja, Parkinson, Lynne and Byrne, Louise (2021). Using the Double Diamond model to co design a dementia care givers telehealth peer support intervention program. Successes and Failures in Telehealth 21, Virtual, 16 November 2021.
Banbury, Annie (2021). The experiences of residential aged care facilities using telehealth during COVID-19. Digital Health Festival, Virtual, 1 - 2 June 2021.
Banbury, Annie and Turner, Amy (2020). The opportunities of telehealth during and post pandemic. International Mental Health Conference, Virtual, 12 - 14 November 2020.
Banbury, Annie and Parkinson, Lynne (2020). Co-design and session experience of the Caring for Carers of People with Dementia Program. Innovation Transforming Aged Care (ITAC) Conference 2020, Brisbane, QLD Australia, 3-4 March 2020.
Banbury, Annie, Parkinson, Lynne, Peddel, Sonya and Byrne, Louise (2018). Co-designing with people with dementia using group videoconferencing. Successes and Failures in Telehealth 18, Darwin, NT, Australia, 22 - 24 October 2018.
Banbury, Annie (2018). Reaching out: Engaging consumers in co-designing services using technology. Australian Regional Development Conference, Tweed Heads, NSW Australia, 17 - 18 September 2018.
Parkinson, Lynne, Banbury, Annie, Livingstone, Anne, Gordon, Steven, Ray, Biplob, Byrne, Louise, Nancarrow, Susan, Doran, Chris, McAllister, Margaret, Petersen, Carrie, Pedell, Sonja and Wood, Denise (2018). Caring for carers of people with dementia: A protocol for harnessing innovation through deploying leading edge technologies to enable virtual support groups and services. 5th Global Telehealth conference, Adelaide, SA Australia, November 2017. Amsterdam, Netherlands: IOS Press. doi: 10.3233/978-1-61499-845-7-29
Banbury, Annie, Nancarrow, Susan, Gray, Len, Dart, Jared and Parkinson, Lynne (2017). Adding value to telemonitoring through patient education and social support by group videoconferencing: results of the Telehealth Literacy project. Innovation Transforming Aged Care (ITAC) Conference, Gold Coast, QLD, Australia, 21 - 22 November 2017.
Banbury, Annie, Pedell, Sonya, Byrne, Louise and Parkinson, Lynne (2017). Design of a telehealth virtual support groups intervention for carers of people with dementia. Successes and Failures in Telehealth 17, Brisbane, QLD Australia, 30 - 31 October 2017.
Banbury, Annie, Nancarrow, Susan and Parkinson, Lynne (2016). Patient views and health professional workshop outcomes to inform a health literacy program for telehealth: the Telehealth Literacy Project. New Zealand Nursing Informatics Conference, Auckland, New Zealand, 3 November 2016.
Banbury, Annie, Chamberlain, Dan, Nancarrow, Susan, Dart, Jared, Gray, Len and Parkinson, Lynne (2016). Group videoconferencing for social support: a social network analysis from the Telehealth Literacy Project. Successes and Failures in Telehealth 16, Auckland, New Zealand, 1 - 4 November 2016.
Banbury, Annie, Parkinson, Lynne and Nancarrow, Susan (2016). Using telehealth for videoconference groups to improve health literacy and self-management skills in older people with chronic disease. MNCHLD Health Innovation and Research Symposium, Coffs Harbour, NSW Australia, 15 -16 September 2016.
Banbury, Annie, Parkinson, Lynne and Nancarrow, Susan (2016). Using telehealth for home-based videoconference groups for health literacy and self-management skills with older people with chronic disease. Community Care Smart Assistive Technology Collaborative, Rockhampton, QLD, Australia, 20 Feburary 2016.
Banbury, A., Parkinson, L., Nancarrow, S., Dart, J., Gray, L. and Buckley, J. (2016). Delivering patient education by group videoconferencing into the home: Lessons learnt from the Telehealth Literacy Project. Successes and Failures in Telehealth 2016, Auckland, New Zealand, 1-3 November 2016.
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Gray, Len and Dart, Jared (2015). Using telehealth for videoconference groups to improve health literacy and self-management skills in older people with chronic disease. CQUniversity Higher Degree Research Symposium, Rockhampton, QLD, Australia, 28 October 2015.
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Gray, Len and Dart, Jared (2015). The Telehealth Literacy Project: Videoconference home-based health groups. Aged and Community Services Australia (ACSA) and International Association of Homes and Services for the Ageing (IAHSA) Joint International Conference, Perth, WA Australia, 31 August - 4 September 2015.
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Gray, Len and Dart, Jared (2015). Using telehealth for videoconference groups to improve health literacy and self-management skills in older people with chronic disease: Process and procedures. Digital Health and Care Conference 2015, London, United Kingdom, 16 -17 June 2015.
Banbury, Annie and Nancarrow, Susan (2014). Evaluation of an NBN enabled pilot of remote monitoring for older people using telehealth. Gold Coast Health and Medical Research Conference, Gold Coast, QLD Australia, 4 - 5 December 2014.
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Gray, Len and Dart, Jared (2014). Home-based videoconference group facilitation to develop health literacy and self-management skills and support for older people – The Telehealth Literacy Project. Successes and Failures 14, Adelaide, SA Australia, 17 - 18 November 2014.
Banbury, A., Zask, A., Carter, S.M., van Beurden, E. and Tokley, R. (2012). Qualitative Results of the Mull Hypothesis Study: Wannabe tobacco quitters who use cannabis. Oceania Tobacco Control Conference, Brisbane, QLD Australia, 16 - 18 October 2012.
Banbury, A., Zask, A., Carter, S.M., van Beurden, E., Tokley, R., Passey, M. and Copeland, J. (2012). Indigenous Findings: The Mull Hypothesis Study. Oceania Tobacco Control Conference, Brisbane, QLD Australia, 16 - 18 October 2012.
Banbury, Annie, Zask, A., Carter, S.M., van Beurden, E. and Copeland, J. (2011). The Mull Hypothesis Study. 6th International Conference on Drugs and Young People, Melbourne, VIC Australia, 2 - 4 May 2011.
Carter, Stacey, Banbury, Annie, Zask, A. and van Beurden, E. (2010). Grounded mulling: a workshop on grounded theory in health promotion research. NSW Health Promotion Symposium, Sydney, NSW, Australia, 15 - 16 November 2010.
Research Reports
Banbury, Annie, Caffery, Liam, Taylor, Monica and Smith, Anthony (2022). Telehealth for the delivery of cancer care in Australia: A rapid assessment of telehealth use and barriers and enablers to uptake during the COVID-19 pandemic. Brisbane, QLD Australia: The University of Queensland.
Caffery, Liam, Smith, Anthony, Banbury, Annie and Snoswell, Centaine (2020). Evaluation of the Queensland Health Telehealth Strategy: Final report. Brisbane, QLD, Australia: Centre for Online Health, The University of Queensland.
Nancarrow, Susan, Roots, Alison, Banbury, Annie and Barlo, Kegan (2014). Feros Care's My Health Clinic at Home pilot: Final report. Coolangatta, Qld, Australia: Southern Cross University.