Ms Monica Taylor
Telehealth (COH)
Senior Research Assistant & Affiliate of Centre for Health Services Research
Centre for Health Services Research
+61 7 344 33449
Monica began working at the COH in 2016 and currently leads and assists with health research studies, service evaluations, and consultancies. Her recent projects include evaluating telehealth implemented in cancer care, mental health, and other allied health disciplines, as well as investigating health equity in relation to telehealth. She has expertise in research administration including ethics and governance, in data collection, and in data management.
Prior to joining the COH team Monica completed a Master of Public Health degree at The University of Queensland and coordinated a cancer prevention research study at The Princess Margaret Cancer Centre in Toronto, Canada.
She has also previously conducted injury prevention research at the Queensland Children’s Medical Research Institute (QCMRI) in Brisbane.
Book Chapters
Fatehi, Farhad, Taylor, Monica, Caffery, Liam J. and Smith, Anthony C. (2019). Telemedicine for Clinical Management of Adults in Remote and Rural Areas. Revolutionizing Tropical Medicine. (pp. 439-461) Hoboken, NJ United States: John Wiley & Sons. doi: 10.1002/9781119282686.ch26
Smith, Anthony C., Taylor, Monica, Fatehi, Farhad and Caffery, Liam J. (2019). Telemedicine for the Delivery of Specialist Pediatric Services. Revolutionizing Tropical Medicine: Point‐of‐Care Tests, New Imaging Technologies and Digital Health. (pp. 462-487) Hoboken, NJ United States: John Wiley & Sons. doi: 10.1002/9781119282686.ch27
Journal Articles
Snoswell, Centaine L., Haydon, Helen M., Catapan, Soraia de Camargo, Kelly, Jaimon T., Thomas, Emma E., Neil, Laura J., Taylor, Monica L., Smith, Anthony C. and Caffery, Liam J. (2025). Telephone versus video consultations: a systematic review of consumer and provider preferences. Journal of Telemedicine and Telecare, 1357633X251341199. doi: 10.1177/1357633x251341199
Kelly, Jaimon T., Taylor, Monica L., Gallegos‐Rejas, Victor M., Pager, Susan, Catapan, Soraia de Camargo, Lucas, Karen, Bogicevic, Angel, Smith, Anthony C., Snoswell, Centaine, Haydon, Helen M. and Thomas, Emma E. (2025). ‘Don't assume, ask’: a collaboration with consumers, interpreters, clinicians and health service staff to increase video telehealth in culturally and linguistically diverse groups. Health Expectations, 28 (2) e70232, 1-8. doi: 10.1111/hex.70232
Catapan, Soraia de Camargo, Taylor, Monica L, Scuffham, Paul, Smith, Anthony C and Kelly, Jaimon T (2025). Improving consumer trust in digital health: A mixed methods study involving people living with chronic kidney disease. DIGITAL HEALTH, 11, 20552076241312440-11. doi: 10.1177/20552076241312440
Snoswell, Centaine L., De Guzman, Keshia, Neil, Laura J., Isaacs, Tara, Mendis, Roshni, Taylor, Monica L. and Ryan, Marissa (2025). Synchronous telepharmacy models of care for adult outpatients: a systematic review. Research in Social and Administrative Pharmacy, 21 (1), 1-21. doi: 10.1016/j.sapharm.2024.10.005
Banbury, Annie, Taylor, Monica, Reid, Natasha, Smith, Anthony, Paterson, David and Gray, Leonard (2024). Australian residential aged care facilities managers’ and nurses’ experiences in implementing telehealth and social connection during COVID-19. Asia Pacific Journal of Health Management, 19 (1) i2567. doi: 10.24083/apjhm.v19i1.2567
Caffery, Liam J., De Camargo Catapan, Soraia, Taylor, Monica L., Kelly, Jaimon T., Haydon, Helen M., Smith, Anthony C. and Snoswell, Centaine L. (2024). Telephone versus video consultations: A systematic review of comparative effectiveness studies and guidance for choosing the most appropriate modality. Journal of Telemedicine and Telecare, 1357633X241232464. doi: 10.1177/1357633x241232464
Banbury, Annie, Taylor, Monica L., Gray, Leonard C., Reid, Natasha and Smith, Anthony C. (2023). Sustaining and expanding telehealth activity: training requirements for Australian residential aged care front-line staff. PEC Innovation, 2 100109, 1-6. doi: 10.1016/j.pecinn.2022.100109
Haydon, Helen M., Fowler, James A., Taylor, Monica L., Smith, Anthony C. and Caffery, Liam J. (2023). Psychological factors that contribute to the use of video consultations in healthcare: a systematic review. Journal of Medical Internet Research, 26 e54636, 1-18. doi: 10.2196/54636
Banbury, Annie, Taylor, Monica, Caffery, Liam, Der Vartanian, Carolyn, Haydon, Helen, Mendis, Roshni, Ng, Kawai and Smith, Anthony (2023). Consumers' experiences, preferences, and perceptions of effectiveness in using telehealth for cancer care in Australia. Asia - Pacific Journal of Clinical Oncology, 19 (6), 752-761. doi: 10.1111/ajco.14002
Thomas, Emma E., Kelly, Jaimon T., Taylor, Monica L., Mendis, Roshni, Banbury, Annie, Haydon, Helen, Catto, Janessa, Der Vartanian, Carolyn, Smith, Anthony C. and Caffery, Liam J. (2023). Telehealth adoption in cancer clinical trials: an Australian perspective. Asia - Pacific Journal of Clinical Oncology, 19 (4), 549-558. doi: 10.1111/ajco.13899
Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma E. and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Journal of Telemedicine and Telecare, 28 (10), 733-739. doi: 10.1177/1357633x221123409
Taylor, Monica L., Thomas, Emma E., Vitangcol, Kathryn, Marx, Wolfgang, Campbell, Katrina L., Caffery, Liam J., Haydon, Helen M., Smith, Anthony C. and Kelly, Jaimon T. (2022). Digital health experiences reported in chronic disease management: An umbrella review of qualitative studies. Journal of Telemedicine and Telecare, 28 (10), 705-717. doi: 10.1177/1357633x221119620
Martin, Lisa, Saha, Sudipta, Linton, Linda, Taylor, Monica, Zhu, Jie, Chavez, Sofia, Stanisz, Greg, Minkin, Salomon and Boyd, Norman (2022). Dietary fiber, insulin and breast tissue composition at age 15–18: a cross-sectional study. Nutrition and Cancer, 74 (8), 1-9. doi: 10.1080/01635581.2022.2047738
Thomas, Emma E., Taylor, Monica L., Ward, Elizabeth C., Hwang, Rita, Cook, Renee, Ross, Julie-Anne, Webb, Clare, Harris, Michael, Hartley, Carina, Carswell, Phillip, Burns, Clare L. and Caffery, Liam J. (2022). Beyond forced telehealth adoption: a framework to sustain telehealth among allied health services. Journal of Telemedicine and Telecare, 30 (3) 1357633X221074499, 1-11. doi: 10.1177/1357633x221074499
De Guzman, Keshia R., Snoswell, Centaine L., Taylor, Monica L., Gray, Leonard C. and Caffery, Liam J. (2022). Economic evaluations of remote patient monitoring for chronic disease: a systematic review. Value in Health, 25 (6), 897-913. doi: 10.1016/j.jval.2021.12.001
Haydon, Helen M, Caffery, Liam J, Snoswell, Centaine L, Thomas, Emma E, Taylor, Monica, Budge, Marc, Probert, Jacinta and Smith, Anthony C (2021). Optimising specialist geriatric medicine services by telehealth. Journal of Telemedicine and Telecare, 27 (10), 674-679. doi: 10.1177/1357633x211041859
Snoswell, Centaine L., Taylor, Monica L. and Caffery, Liam J. (2021). Why telehealth does not always save money for the health system. Journal of Health Organization and Management, 35 (6), 763-775. doi: 10.1108/jhom-04-2020-0159
Thomas, Emma E., Taylor, Monica L., Banbury, Annie, Snoswell, Centaine L., Haydon, Helen M., Gallegos Rejas, Victor M., Smith, Anthony C. and Caffery, Liam J. (2021). Factors influencing the effectiveness of remote patient monitoring interventions: a realist review. BMJ Open, 11 (8) e051844, 1-9. doi: 10.1136/bmjopen-2021-051844
Thomas, E, Taylor, M, Smith, A and Caffery, L (2021). How to use remote patient monitoring successfully in cardiac and pulmonary patients: a realist review. European Journal of Cardiovascular Nursing, 20 (S1). doi: 10.1093/eurjcn/zvab060.139
Snoswell, Centaine L., Stringer, Hannah, Taylor, Monica L., Caffery, Liam J. and Smith, Anthony C. (2021). An overview of the effect of telehealth on mortality: a systematic review of meta-analyses. Journal of Telemedicine and Telecare, 29 (9) 1357633X211023700, 1-10. doi: 10.1177/1357633x211023700
Taylor, Monica L., Thomas, Emma E., Snoswell, Centaine L., Smith, Anthony C. and Caffery, Liam J. (2021). Does remote patient monitoring reduce acute care use? A systematic review. BMJ Open, 11 (3) e040232, e040232. doi: 10.1136/bmjopen-2020-040232
Snoswell, Centaine L., Taylor, Monica L., Comans, Tracy A., Smith, Anthony C., Gray, Leonard C. and Caffery, Liam J. (2020). Determining if telehealth can reduce health system costs: scoping review. Journal of Medical Internet Research, 22 (10) e17298, 1-22. doi: 10.2196/17298
Abbott, Lisa M, Miller, Robert, Janda, Monika, Bennett, Haley, Taylor, Monica, Arnold, Chris, Shumack, Stephen, Soyer, H Peter and Caffery, Liam J (2020). Practice guidelines for teledermatology in Australia. Australasian Journal of Dermatology, 61 (3) ajd.13301, e293-e302. doi: 10.1111/ajd.13301
Abbott, Lisa M., Miller, Robert, Janda, Monika, Bennett, Haley, Taylor, Monica L., Arnold, Chris, Shumack, Stephen, Soyer, H. Peter and Caffery, Liam J. (2020). A review of literature supporting the development of practice guidelines for teledermatology in Australia. Australasian Journal of Dermatology, 61 (2), e174-e183. doi: 10.1111/ajd.13249
De Guzman, Keshia Rachel, Snoswell, Centaine L, Taylor, Monica L., Senanayake, Buddhika, Haydon, Helen Moyra, Batch, Jennifer, Smith, Anthony and Caffery, Liam J. (2020). A systematic review of paediatric telediabetes service models. Diabetes Technology & Therapeutics, 22 (8) dia.2019.0489, 623-638. doi: 10.1089/dia.2019.0489
Langbecker, Danette H, Caffery, Liam, Taylor, Monica, Theodoros, Deborah and Smith, Anthony C (2019). Impact of school-based allied health therapy via telehealth on children’s speech and language, class participation and educational outcomes. Journal of Telemedicine and Telecare, 25 (9), 559-565. doi: 10.1177/1357633x19875848
Taylor, Monica, Kikkawa, Naomi, Hoehn, Elisabeth, Haydon, Helen, Neuhaus, Maike, Smith, Anthony C and Caffery, Liam J (2019). The importance of external clinical facilitation for a perinatal and infant telemental health service. Journal of Telemedicine and Telecare, 25 (9), 566-571. doi: 10.1177/1357633x19870916
Snoswell, Centaine L, Taylor, Monica L and Caffery, Liam J (2019). The breakeven point for implementing telehealth. Journal of Telemedicine and Telecare, 25 (9), 530-536. doi: 10.1177/1357633x19871403
Bradford, Natalie K., Caffery, Liam J., Taylor, Monica, Meiklejohn, Judith, Smith, Anthony C. and Langbecker, Danette (2018). Speech-language pathology services delivered by telehealth in a rural educational setting: the school’s perspective. Journal of the International Society for Telemedicine and EHealth, 6, 1-8. doi: 10.29086/JISfTeH.6.e20
Neuhaus, Maike, Langbecker, Danette, Caffery, Liam J., Taylor, Monica, Garner, Lisa, Williams, Gayle, Smith, Anthony C. and Macdonald, Graeme A. (2018). Telementoring for hepatitis C treatment in correctional facilities. Journal of Telemedicine and Telecare, 24 (10), 690-696. doi: 10.1177/1357633X18795361
Taylor, Monica, Caffery, Liam J., Scuffham, Paul A. and Smith, Anthony C. (2017). Economic modelling of telehealth substitution of face-to-face specialist outpatient consultations for Queensland correctional facilities. Australian Health Review doi: 10.1071/AH17135
Caffery, Liam J., Taylor, Monica, Gole, Glen and Smith, Anthony C. (2017). Models of care in tele-ophthalmology: a scoping review. Journal of Telemedicine and Telecare, 25 (2), 1357633X1774218-122. doi: 10.1177/1357633X17742182
Caffery, Liam J., Taylor, Monica, North, John B. and Smith, Anthony C. (2017). Tele-orthopaedics: a snapshot of services in Australia. Journal of Telemedicine and Telecare, 23 (10), 835-841. doi: 10.1177/1357633X17732800
Caffery, Liam J., Taylor, Monica, Lucas, Karen and Smith, Anthony C. (2016). Substitution rates of video consultations for traditional consultations at a tertiary public hospital. Journal of Telemedicine and Telecare, 22 (8), 453-458. doi: 10.1177/1357633X16672767
Linton, Linda, Taylor, Monica, Dunn, Sheila, Martin, Lisa, Chavez, Sonia, Stanitz, Greg, Huszti, Ella, Minkin, Salomon and Boyd, Norman (2016). Associations of serum levels of sex hormones in follicular and luteal phases of the menstrual cycle with breast tissue characteristics in young women. PLoS One, 11 (10) e0163865, e0163865. doi: 10.1371/journal.pone.0163865
Wallis, Belinda A., Watt, Kerrianne, Franklin, Richard C., Taylor, Monica, Nixon, James W. and Kimble, Roy M. (2014). Interventions associated with drowning prevention in children and adolescents: Systematic literature review. Injury Prevention, 21 (3), 195-204. doi: 10.1136/injuryprev-2014-041216
Conference Papers
Neil, Laura, Snoswell, Centaine, De Guzman, Keshia, Isaacs, Tara, Taylor, Monica, Mendis, Roshni and Ryan, Marissa (2024). Models of care for adult outpatient synchronous telepharmacy services: a systematic review. Successes and Failures in Telehealth Conference, Brisbane, QLD Australia, 13-15 November 2024.
Taylor, Monica, Thomas, Emma, Gallegos Rejas, Victor, Pager, Sue, Lucas, Karen, Bogicevic, Angel and Kelly, Jaimon (2023). Increasing access to telehealth for culturally and linguistically diverse groups: a collaboration with consumers, clinicians and admin officers. Successes and Failures in Telehealth 2023, Adelaide, SA Australia, 27-29 November 2023.
Mendis, Roshni, Kikkawa, Naomi, Taylor, Monica, Smith, Anthony and Caffery, Liam (2023). Effectiveness and sustainability of an electronic perinatal and infant telepsychiatry service (e-PIMH) in the Torres and Cape region of Australia. Successes and Failures in Telehealth Conference, Adelaide, SA, Australia, 27-29 November 2023.
Taylor, Monica, Thomas, Emma, Marx, Wolfgang, Vitangcol, Kathryn and Kelly, Jaimon (2022). Digital health experiences reported in chronic disease management: An umbrella review of qualitative studies. Successes and Failures in Telehealth Conference 2022, Brisbane, QLD Australia, 9-11 November 2022.
De Guzman, K., Snoswell, C.L., Taylor, M.L., Gray, L.C. and Caffery, L.J. (2022). Cost-effectiveness of remote patient monitoring for chronic disease management. 12th Health Services Research (HSR-22) Conference, Sydney, NSW Australia, 29 November - 2 December 2022 .
Thomas. E. E., Taylor, M., Smith, A. and Caffery, L. (2021). How to use remote patient monitoring successfully in cardiac and pulmonary patients: a realist review. European Society of Cardiology ACNAP Conference, Online, 15-17 June 2021.
Thomas, E., Snoswell, C., Taylor, M. and Caffery, L. (2020). Remote patient monitoring – when & for whom does it reduce acute care use?. Variations in Healthcare Workshop, Virtual, 19 October 2020.
Caffery, Liam J., Taylor, Monica and Snoswell, Centaine L. (2019). Does telehealth reduce costs to the health system?. Successes and Failures in Telehealth Conference, Gold Coast, Australia, 21-23 October 2019.
Snoswell, C. L., Taylor, M. L. and Caffery, L. J. (2019). Why telehealth integration doesn't always save money for the health system. 11th Health Services and Policy Research Conference, arranged by the Health Services Research Association of Australia and New Zealand (HSRAANZ), Auckland, New Zealand, 4-6 December 2019.
Research Reports
Thomas, Emma E., Gallegos-Rejas, Victor M., Kelly, Jaimon T., Taylor, Monica, Bramley, Wesley and Slack, Angela (2023). Wide Bay Hospital and Health Services Cardiac and Pulmonary Rehabilitation Services: Evaluation Report. Brisbane, Australia: The University of Queensland, Centre for Online Health.
Banbury, Annie, Caffery, Liam, Taylor, Monica and Smith, Anthony (2022). Telehealth for the delivery of cancer care in Australia: A rapid assessment of telehealth use and barriers and enablers to uptake during the COVID-19 pandemic. Brisbane, QLD Australia: The University of Queensland.
Thomas, Emma, Kelly, Jaimon, Taylor, Monica, Haydon, Helen, Smith, Anthony and Caffery, Liam (2022). Telehealth for the delivery of cancer clinical trials. Brisbane, QLD Australia: The University of Queensland.
Snoswell, Centaine L., Taylor, Monica L., Gray, Len and Caffery, Liam J. (2022). International remote patient monitoring programs. Brisbane, QLD, Australia: The University of Queensland.