Dr Helen Haydon
Telehealth (COH)
Research Fellow
Centre for Health Services Research
+61 7 3176 4462
Researcher biography
Helen works across a range of projects in both the research and consultancy arms of the Centre for Online Health, Centre for Health Services Research. Her focus is on the effective use of technology to increase access to health interventions (e.g. online psychoeducational tools for carers; telehealth implementation, telemental health and allied health) and increasing health literacy in the community (e.g. dementia knowledge and digital health). She is particularly interested in using health technology to promote quality end-of-life care. Her current projects aim to increase care closer to home for people with dementia and with life-limiting illnesses (e.g. telepalliative care). In 2023, she was awarded a 3-year National Palliative Care Project Grant funding to lead a national palliative care telementoring project - Palliative Care ECHO. Other research includes: evaluation of telepalliative care services (e.g. patient/ carer outcomes and perceptions and staff perceptions); mental health interventions via telehealth and social media and; online psychoeducational support for carers of people with primary brain tumours in order to increase quality of life and mental wellbeing.
Helen coordinates a range of COH consultancy projects.
She is a Registered Psychologist with clinical experience working with a range of issues and diverse populations and has over ten years' experience teaching and facilitating workshops on psychology and health communication.
Publications
Journal Articles
Caffery, Liam J, Catapan, Soraia De Camargo, Taylor, Monica L, Kelly, Jaimon T, Haydon, Helen M, Smith, Anthony C and Snoswell, Centaine L (2024). Telephone versus video consultations: A systematic review of comparative effectiveness studies and guidance for choosing the most appropriate modality. Journal of Telemedicine and Telecare, 1357633X241232464. doi: 10.1177/1357633x241232464
Cooper, Claire, Gilchrist, Jemma, Beatty, Lisa, Kirsten, Laura, Sharpe, Louise, Zomerdijk, Nienke, Grier, Maree, Turner, Jane, Hobbs, Kim, Haydon, Helen M., Dhillon, Haryana, Kelly, Brian and Shaw, Joanne (2024). Development of psycho-oncology telehealth guidelines: a modified Delphi consensus study. Journal of Psychosocial Oncology Research and Practice, 6 (1). doi: 10.1097/or9.0000000000000123
Snoswell, Centaine L, Vitangcol, Kathryn J.., Haydon, Helen M., Gray, Leonard C., Leedie, Floyd, Smith, Anthony C. and Caffery, Liam J. (2023). Cost-effectiveness of remote patient monitoring for First Nations peoples living with diabetes in regional Australia. Journal of Telemedicine and Telecare, 29 (10_suppl), 3S-7S. doi: 10.1177/1357633x231214019
Haydon, Helen M., Major, Taylor, Kelly, Jaimon T., Catapan, Soraia de C., Caffery, Liam J., Smith, Anthony C., Gallegos-Rejas, Victor, Thomas, Emma E., Banbury, Annie and Snoswell, Centaine L. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Journal of Telemedicine and Telecare, 29 (10_suppl), 8S-15S. doi: 10.1177/1357633X231202279
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare, 29 (10_suppl), 24S-29S. doi: 10.1177/1357633X231197945
Haydon, Helen M, Blackler, Alethea, Nowak, Anna K., Langbecker, Danette, Collier, Justin and Halkett, Georgia (2023). Exploratory multi-methods evaluation of an online intervention for carers of people with high grade glioma. Neuro-Oncology Practice, 10 (6), 544-554. doi: 10.1093/nop/npad032
Catapan, Soraia de Camargo, Haydon, Helen M., Hickman, Ingrid J., Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina L., Mayr, Hannah L., Canfell, Oliver, Scuffham, Paul, Burton, Nicola, Caffery, Liam J., Smith, Anthony C. and Kelly, Jaimon T. (2023). Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study. Journal of Telemedicine and Telecare, 29 (10_suppl), 16S-23S. doi: 10.1177/1357633x231202275
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Lucas, Karen, Snoswell, Centaine L., Haydon, Helen M., Pager, Sue, Smith, Anthony C. and Thomas, Emma E. (2023). A cross-sectional study exploring equity of access to telehealth in culturally and linguistically diverse communities in a major health service. Australian Health Review, 47 (6), 721-728. doi: 10.1071/ah23125
Haydon, Helen M., Snoswell, Centaine L, Jones, Cindy, Carey, Melissa, Taylor, Melissa, Horstmanshof, Louise, Hicks, Richard, Lotfaliany, Mojtaba and Banbury, Annie (2023). Digital health literacy to enhance workforce skills and clinical effectiveness: a response to 'Digital health literacy: helpful today, dependency tomorrow? Contingency planning in a digital age'. Australasian Journal on Ageing, 42 (4), 803-804. doi: 10.1111/ajag.13257
Crowe, Liz, Young, Jeanine, Smith, Anthony C. and Haydon, Helen M. (2023). Factors that may threaten or protect the wellbeing of staff working in paediatric intensive care environments. Intensive and Critical Care Nursing, 78 103476, 1-6. doi: 10.1016/j.iccn.2023.103476
Banbury, Annie, Taylor, Monica, Caffery, Liam, Der Vartanian, Carolyn, Haydon, Helen, Mendis, Roshni, Ng, Kawai and Smith, Anthony (2023). Consumers' experiences, preferences, and perceptions of effectiveness in using telehealth for cancer care in Australia. Asia - Pacific Journal of Clinical Oncology, 19 (6), 752-761. doi: 10.1111/ajco.14002
Cook, Renee, Haydon, Helen M., Thomas, Emma E., Ward, Elizabeth C., Ross, Julie-Anne, Webb, Clare, Harris, Michael, Hartley, Carina, Burns, Clare L., Vivanti, Angela P., Carswell, Phillip and Caffery, Liam J. (2023). Digital divide or digital exclusion? Do allied health professionals’ assumptions drive use of telehealth?. Journal of Telemedicine and Telecare, 1357633X231189846. doi: 10.1177/1357633x231189846
Thomas, Emma E., Kelly, Jaimon T., Taylor, Monica L., Mendis, Roshni, Banbury, Annie, Haydon, Helen, Catto, Janessa, Der Vartanian, Carolyn, Smith, Anthony C. and Caffery, Liam J. (2023). Telehealth adoption in cancer clinical trials: an Australian perspective. Asia - Pacific Journal of Clinical Oncology, 19 (4), 549-558. doi: 10.1111/ajco.13899
Snoswell, Centaine L., Haydon, Helen M., Kelly, Jaimon T., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2023). How do consumers prefer their care delivered: In-person, telephone or videoconference?. Journal of Telemedicine and Telecare, 1357633X231160333. doi: 10.1177/1357633x231160333
Haydon, Helen M., Smith, Anthony C., Gleed, Lauren, Neuhaus, Maike, Lawton, Sheryl and Caffery, Liam J. (2023). Challenges and opportunities in providing dementia care for Aboriginal and Torres Strait Islander peoples living in rural and remote areas. Dementia, 22 (1), 197-217. doi: 10.1177/14713012221138825
Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma E. and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Journal of Telemedicine and Telecare, 28 (10), 733-739. doi: 10.1177/1357633x221123409
Haydon, Helen M., Caffery, Liam J., Snoswell, Centaine L., Thomas, Emma E., Wright, Roderick, Doolan, Rachel, Garner, Lisa, Aitken, Phil and Smith, Anthony C. (2022). Dementia ECHO: evaluation of a telementoring programme to increase dementia knowledge and skills in First Nations-led health services. Journal of Telemedicine and Telecare, 28 (10), 757-763. doi: 10.1177/1357633x221119610
Taylor, Monica L., Thomas, Emma E., Vitangcol, Kathryn, Marx, Wolfgang, Campbell, Katrina L., Caffery, Liam J., Haydon, Helen M., Smith, Anthony C. and Kelly, Jaimon T. (2022). Digital health experiences reported in chronic disease management: An umbrella review of qualitative studies. Journal of Telemedicine and Telecare, 28 (10), 705-717. doi: 10.1177/1357633x221119620
Haydon, Helen M., Lotfaliany, Mojtaba, Jones, Cindy, Chelberg, Georgina R., Horstmanshof, Louise, Taylor, Melissa, Carey, Melissa, Snoswell, Centaine L., Hicks, Richard and Banbury, Annie (2022). Health literacy, dementia knowledge and perceived utility of digital health modalities among future health professionals. Australasian Journal on Ageing, 42 (2), 392-400. doi: 10.1111/ajag.13149
Crowe, Liz, Young AM, Jeanine, Smith, Anthony C., Vitangcol, Kathryn and Haydon, Helen M. (2022). Critical care staff wellbeing: a new paradigm for understanding burnout. Australian Critical Care, 36 (1), 59-65. doi: 10.1016/j.aucc.2022.10.010
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony C. (2022). Increase in telemental health services on the Medicare Benefits Schedule after the start of the coronavirus pandemic: data from 2019 to 2021. Australian Health Review, 46 (5), 544-549. doi: 10.1071/ah22078
Thomas, Emma, de Camargo Catapan, Soraia, M. Haydon, Helen, Barras, Michael and Snoswell, Centaine (2022). Exploring factors of uneven use of telehealth among outpatient pharmacy clinics during COVID-19: a multi-method study. Research in Social and Administrative Pharmacy, 18 (9), 3602-3611. doi: 10.1016/j.sapharm.2022.02.003
De Guzman, Keshia R., Snoswell, Centaine, Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen M. (2022). General practitioner perceptions of telehealth services in Australia: a qualitative study. BJGP Open, 6 (1), 1-11. doi: 10.3399/bjgpo.2021.0182
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Banbury, Annie and Smith, Anthony C. (2022). Implications of increased telehealth use on organisations providing mental health services during COVID-19. Australian Health Review, 46 (3), 381-382. doi: 10.1071/ah22088
Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma E., Broadbent, Andrew, Caffery, Liam J., Brydon, Julie-Ann and Smith, Anthony C. (2021). Enhancing a community palliative care service with telehealth leads to efficiency gains and improves job satisfaction. Journal of Telemedicine and Telecare, 27 (10), 625-630. doi: 10.1177/1357633x211048952
Haydon, Helen M, Caffery, Liam J, Snoswell, Centaine L, Thomas, Emma E, Taylor, Monica, Budge, Marc, Probert, Jacinta and Smith, Anthony C (2021). Optimising specialist geriatric medicine services by telehealth. Journal of Telemedicine and Telecare, 27 (10), 674-679. doi: 10.1177/1357633x211041859
Thomas, Emma E., Taylor, Monica L., Banbury, Annie, Snoswell, Centaine L., Haydon, Helen M., Gallegos Rejas, Victor M., Smith, Anthony C. and Caffery, Liam J. (2021). Factors influencing the effectiveness of remote patient monitoring interventions: a realist review. BMJ Open, 11 (8) e051844, 1-9. doi: 10.1136/bmjopen-2021-051844
Snoswell, Centaine L., Chelberg, Georgina, De Guzman, Keshia R., Haydon, Helen H., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2021). The clinical effectiveness of telehealth: A systematic review of meta-analyses from 2010 to 2019. Journal of Telemedicine and Telecare, 29 (9) 1357633X211022907, 1-16. doi: 10.1177/1357633x211022907
Haydon, Helen M., Smith, Anthony C., Snoswell, Centaine L., Thomas, Emma E. and Caffery, Liam J. (2021). Addressing concerns and adapting psychological techniques for videoconsultations: a practical guide. Clinical Psychologist, 25 (2), 1-8. doi: 10.1080/13284207.2021.1916904
James, Harmony S. E., Smith, A. C., Thomas, E. E., Snoswell, C. L., Caffery, L. J. and Haydon, H. M. (2021). Exploring paramedics’ intention to use a specialist palliative care telehealth service. Progress in Palliative Care, 29 (2), 1-8. doi: 10.1080/09699260.2020.1852657
Smith, Anthony, Haydon, Helen, Thomas, Emma, Snoswell, Centaine and Caffery, Liam (2021). Extending dementia care into Indigenous communities. Australian Journal of Dementia Care, 10 (1), 19-23.
Thomas, Emma E, Haydon, Helen M, Mehrotra, Ateev, Caffery, Liam J, Snoswell, Centaine L, Banbury, Annie and Smith, Anthony C (2020). Building on the momentum: sustaining telehealth beyond COVID-19. Journal of Telemedicine and Telecare, 28 (4), 1357633X20960638-308. doi: 10.1177/1357633x20960638
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Thomas, Emma E. and Smith, Anthony C. (2020). Telehealth uptake in general practice as a result of the coronavirus (COVID-19) pandemic. Australian Health Review, 44 (5), 737-740. doi: 10.1071/ah20183
Puljević, Cheneal, Haydon, Helen M and Snoswell, Centaine L (2020). Commentary on Conigrave et al. (2020): Meta-analysis of drinking patterns in Aboriginal and Torres Strait Islander populations highlights policy and research opportunities. Addiction, 115 (10) add.15066, 1831-1832. doi: 10.1111/add.15066
Smith, Anthony C., Thomas, Emma, Snoswell, Centaine L., Haydon, Helen, Mehrotra, Ateev, Clemensen, Jane and Caffery, Liam J. (2020). Telehealth for global emergencies: implications for coronavirus disease 2019 (COVID-19). Journal of Telemedicine and Telecare, 26 (5), 1357633X20916567-313. doi: 10.1177/1357633x20916567
De Guzman, Keshia Rachel, Snoswell, Centaine L, Taylor, Monica L., Senanayake, Buddhika, Haydon, Helen Moyra, Batch, Jennifer, Smith, Anthony and Caffery, Liam J. (2020). A systematic review of paediatric telediabetes service models. Diabetes Technology & Therapeutics, 22 (8) dia.2019.0489, 623-638. doi: 10.1089/dia.2019.0489
Snoswell, Centaine L, Caffery, Liam J, Haydon, Helen M, Wickramasinghe, Sumudu I, Crumblin, Kerry and Smith, Anthony C (2019). A cost-consequence analysis comparing patient travel, outreach, and telehealth clinic models for a specialist diabetes service to Indigenous people in Queensland. Journal of Telemedicine and Telecare, 25 (9), 537-544. doi: 10.1177/1357633x19873239
Taylor, Monica, Kikkawa, Naomi, Hoehn, Elisabeth, Haydon, Helen, Neuhaus, Maike, Smith, Anthony C and Caffery, Liam J (2019). The importance of external clinical facilitation for a perinatal and infant telemental health service. Journal of Telemedicine and Telecare, 25 (9), 566-571. doi: 10.1177/1357633x19870916
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2017). Examining women's alcohol consumption: the theory of planned behavior and self-identity. Substance Use & Misuse, 53 (1), 128-136. doi: 10.1080/10826084.2017.1327972
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2016). Beliefs underlying women’s intentions to consume alcohol. BMC Women's Health, 16 (36) 36. doi: 10.1186/s12905-016-0317-3
Conference Papers
de Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Isbel, Nicole, Johnson, David and Campbell, Katrina (2023). Development and validation of a survey instrument to measure patients’ trust and
confidence in using telehealth. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
Gallegos-Rejas, Victor, Kelly, Jaimon, Snoswell, Centaine, Haydon, Helen, Banbury, Annie, Thomas, Emma, Major, Taylor, Caffery, Liam, Smith, Anthony and De Camargo Catapan, Soraia (2023). Does the digital divide impact acceptability and trust in telehealth? Results from a
national survey including people requiring interpreter services. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
de Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Trust and confidence in using telehealth by phone and video in people with chronic
kidney disease: a cross-sectional study. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
Haydon H.M., Major, T., Kelly, J., Catapan, S.C., Caffery, L., Smith, A.C., Gallegos-Rejas, V., Thomas, E.E., Banbury, A. and Snoswell, C.L. (2023). Development and validation of the Research-based Acceptability Questionnaire (RAQ). 23rd Conference on Successes and Failures in Telehealth (SFT-23), Adelaide, SA Australia, 27 - 29 November 2023.
De Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023. Brisbane, QLD Australia: The University of Queensland.
De Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Development and validation of a survey instrument to measure patients’ trust and confidence in using telehealth. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023. Brisbane, QLD Australia: The University of Queensland.
Snoswell, Centaine L., Vitangcol, Kathryn, Haydon, Helen M., Gray, Len, Smith, Anthony C., Leedie, Floyd and Caffery, Liam (2023). Cost-effectiveness of the remote patient monitoring program for First Nations peoples living with diabetes. 23rd Conference on Successes and Failures in Telehealth (SFT-23), Adelaide, SA Australia, 27 - 29 November 2023.
Cook, R., Haydon, H. M., Thomas, E. E., Ward, E. C., Ross, J.-A. and Caffery, L. J. (2023). Digital divide or digital exclusion: Do allied health professionals’ assumptions drive use of telehealth?. THRIVE Allied Health Symposium, TRI – Translational Research Institute, Brisbane, QLD Australia, 2 August 2023.
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Lucas, Karen, Snoswell, Centaine L., Haydon, Helen M., Pager, Sue, Smith, Anthony C. and Thomas, Emma (2022). Telehealth utilisation in a diverse region in Queensland, Australia: A cross-sectional study. Successes and Failures in Telehealth Conference 2022 (SFT-2022), Brisbane, QLD Australia, 9-11 November 2022.
Haydon, Helen, Caffery, Liam, Thomas, Emma, Snoswell, Centaine L., Garner, Lisa, Wright, Roderick and Smith, Anthony (2022). Dementia ECHO – Evaluation of a Telementoring Program to increase Dementia Knowledge and Skills in First Nation Health Services. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Snoswell, Centaine L., Haydon, Helen M., Kelly, Jaimon, Thomas, Emma, Caffery, Liam and Smith, Anthony (2022). Patient experience with telehealth in 2021 and their preferences for in person, telephone and videoconference. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony (2022). Telemental Health Services on the Medicare Benefits Scheme: data from 2019 to 2021. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Snoswell, Centaine L., Smith, Anthony, Grove, Graham, Broadbent, Andrew, Caffery, Liam, Thomas, Emma, Kelly, Jaimon and Haydon, Helen (2022). Economic evaluation of the Statewide Specialist Palliative Rural Telehealth (SPaRTa) Service. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony C. (2022). Mental Telehealth Services on the Medicare Benefits Scheme 2019 to 2021. University of Queensland Early Career Researcher Symposium 2022, Brisbane, QLD Australia, 18-19 May 2022. The University of Queensland.
De Guzman, Keshia R., Snoswell, Centaine L., Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen M. (2021). A qualitative study on general practitioner perceptions of telehealth services in Australia. Faculty of Medicine Higher Degree Research Symposium, Brisbane, Australia, 1-2 December 2021. The University of Queensland.
Snoswell, C., Smith, A., Broadbent, A., Brydon, J. A., Thomas, E., Caffery, L. and Haydon, H. (2021). Adding telehealth to a community palliative care service: a cost-consequence analysis. 21st Successes and Failures in Telehealth conference 2021 (SFT-2021), Online, 3 - 5 November 2021. Brisbane, QLD, Australia: University of Queensland.
Haydon, Helen M., Grove, Graham, Snoswell, Centaine L., Fried, Ofra, Ram, Prem and Broadbent, Andrew (2021). Telepalliative care in Queensland. Centre for Palliative Care Research and Education (CPCRE) Annual Conference, Brisbane, QLD Australia, October 2021.
Thomas, Emma, Haydon, Helen, Rawstorn, Jonathan and Gallagher, Robyn (2020). Helping more people access cardiac rehabilitation: an overview of telehealth. In: 30th Annual Scientific Meeting (ASM) of the Australian Cardiovascular Health and Rehabilitation Association (ACRA), Online, (). 10-12 August 2020.
Smith, A. C., Caffery, Liam and Haydon, Helen (2019). Fundamentals of telehealth - SFT19 workshop. Successes and Failures in Telehealth - 2019 (SFT19), Gold Coast, Australia, 20-22 October 2019.
Newspaper Articles
Snoswell, Centaine L., Smith, Anthony C., Thomas, Emma E., Haydon, Helen M. and Caffery, Liam J. (2020, 10 12). Video and phone consultations only scratch the surface of what telehealth has to offer The Conversation
Research Reports
Snoswell, Centaine L., Caffery, Liam, Hobson, Georgina, Haydon, Helen M., Thomas, Emma and Smith, Anthony C. (2020). Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia. Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia St Lucia, Queensland, Australia: The University of Queensland, Centre for Online Health.
Caffery, Liam, Hobson, Georgina, Mothershaw, Adam, Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma, Zurynski, Yvonne, Smith, K-Lynne, Clay, Chrissy and Smith, Anthony C. (2020). Quick guides for telehealth. Brisbane, QLD, Australia: Centre for Online Health (COH).
Smith, Anthony , Caffery, Liam , Haydon, Helen M. and Snoswell, Centaine (2019). Cairns and Hinterland HHS: review of current telehealth model of service and recommendations for telehealth service expansion. Brisbane, QLD, Australia: Centre for Online Health, The University of Queensland.